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How does this search function work?

Bold360ai is the digital customer service platform we use to power our site search and frequently asked questions. Whenever you type a question or the beginning of a question in the “Need help?” field on some of our web pages, the Bold360ai search engine displays a number of possible answers. The platform also keeps track of questions asked by our customers that don’t have a corresponding answer in our database. To help us continuously improve our service and answer more and more of your questions.